What Protec Copiers Stand For

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Should we buy or lease a copier for our business?

Most businesses lease when they want predictable monthly budgeting and easier upgrades; they buy when they want lower long-term total cost and plan to keep the device longer. The right decision depends on your cash flow, how stable your print needs are for the next 24–60 months, and whether you want service bundled into a per-page plan.

What will this actually cost us per month—beyond the payment?

Ask for the full operating cost, not just a monthly number: your base payment + your cost-per-page/click charges, and what those clicks include. Many service/click programs typically bundle toner/consumables, parts, and labor, while excluding items like paper (and sometimes staples or certain exclusions—get it in writing).

How do we know we’re choosing the right model (so we don’t regret it)?

The most common regret is buying a machine that’s too small for the workload (constant issues) or too large for the need (overpaying). The simple way to avoid this is to size by:

  • average monthly volume + peak months

  • scanning volume (often the real workflow)

  • finishing needs (staple, hole-punch, booklet)

  • number of users and departments
    A good provider should translate those into a clear recommendation and tell you what features you can skip.

What happens when it breaks—what service response can we expect?

This is the question behind every copier decision. Ask for response expectations in writing: service hours, typical response time, parts availability, and escalation options. Many service agreements are structured in tiers (e.g., next-business-day vs. 4–8 hours vs. 1–4 hours) depending on how mission-critical printing is for you.

How fast can you get here—and what hours do you cover?

Buyers want clarity: same-day vs next-day, and whether “fast response” only applies during standard business hours. Ask:

  • Service hours (M–F, weekends?)

  • Typical response window

  • Any after-hours surcharge

  • What qualifies as “emergency” service
    Service agreements often define these details explicitly—don’t settle for “we try.”

What will the repair cost—and will you tell me before you do the work?

Most businesses want a clear estimate and approval step before major parts are replaced. A trustworthy process is: diagnose → explain cause → quote options → get approval → repair. If a provider can’t explain the issue in plain language, it’s a risk.

Do you service copiers you didn’t sell—and can you support older models?

This is a very common concern for offices that inherited equipment or switched locations. Ask directly whether they support your brand/model, whether parts are still available, and what happens if the device is at end-of-life (e.g., they recommend replacement rather than repeated repairs). Many repair providers explicitly position “service any brand” as a key capability—verify it for your specific model.

Will the fix last—what warranty or guarantee do you provide?

Buyers are tired of repeat visits for the same issue. Ask what warranty applies to parts and labor, and what the provider does to prevent repeats (cleaning, calibration, replacing wear items, and a preventive maintenance option). Many repair services offer a defined warranty window—get it documented.